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Frequently Asked Questions

 

Does GotData offer service to connect my home or office to the internet? - No. GotData does not offer any type of internet connection for business or home, the companies that provide this service are known as ISP's (Internet Service Providers). We will however assist you in selecting the ISP to best meet your connectivity requirements. And if you are planning to connect your own server (mail or web) to the internet, GotData technical support can assist you as your technical consultant. We can select your service provider, order the connection and service, order and configure the hardware and software and even maintain your server on an on going basis.

 

Do I need a special type of account to access my site or my e-mail? - No. Any type of internet service will provide you with access to your e-mail account. You will however need to have an e-mail client (program) which enables you to manually set the address of your POP3 mail server (that's your mail box on your web site). Several of these programs are available in our software section. Instructions on setting up your e-mail software can be found below.

 

How do I setup my e-mail program to access the mail box on my web site?

Refer to your e-mail program's documentation or help file to locate the area where you select your user and mail server information. Use the following settings;

  • Incoming Mail Server (POP3 Server): mail.yourwebsite.com

  • POP3 User Name: your e-mail name with the "@yourcompany.com" (ex. if your e-mail address is "support@gotdata.com" than your POP3 username is "support@gotdata.com")

  • Outgoing Mail Server (SMTP Server): here you need to insert the outgoing mail server of your ISP (Internet Service Provider). If this is unknown, contact your ISP or check their web site for technical info. GotData's outgoing server can only be used to process clients outgoing mail if a special agreement has been made between the client and GotData.

  • Password (User Password): The password you choose when your e-mail account was set up on your web site (not your password you use to log on to the internet through your ISP). Note: On most e-mail programs if you leave the password blank, you will be prompted for it each time you enter the mail program. This is recommended it you do not want others to have access to your e-mail.

  • Personal Name (or Real Name): Enter your real name or company name you wish to appear on your out going mail (ex. "John Smith" or "ABC Company Sales Department")

  • E-Mail Address: enter your full e-mail address (jsmith@yourcompany.com).

  • Default Reply Address: The address you wish to have mail returned to when the recipient of your mail sends a reply (normally the same as your e-mail address).

 

How do I check my web site activity report? - Please see the support section for web site statistics.

 

Can I add a search function for my visitors to search my web site? - Yes. We can add a search function to any site. Please use the contact form to let us know. We can provide a search engine that will search through the pages of your site.

 

Can I get one of those "hit counters" on my home page? - Yes. We can add a "hit counter" to any site. Please use the contact form to let us know. Please note that the counters are true and the numbers cannot be altered. If your site is just starting out and not getting a lot of visitors yet, the counter will reflect that, making the visitors you do get think the site is unpopular.

 

I want to put a response form on my site, but the person who needs to get the responses doesn't have e-mail access. Can they be faxed? - Yes. Any form on your web site can have the responses e-mailed, faxed or both. If you have an existing form which now has the responses being e-mailed and you wish to have them faxed instead (or concurrently), please use the contact form to let us know the name of the form and the fax number you wish to have the responses sent to. If you would like to develop a new form and have it faxed, please contact your GotData representative.

 

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